Refund & Cancellation Policy

1. No Cancellation

Once a movie rental has been successfully purchased, the rental cannot be cancelled by the customer.

Please make sure that you have selected the correct movie before completing your payment.

2. No Refunds

Payments made for movie rentals are non-refundable once the transaction has been successfully completed.

Refunds will generally not be provided for:

• Change of mind after purchasing a rental.
• Accidentally renting the wrong movie.
• Failure to watch the rented movie.
• Not using the rental during the rental period.
• Purchasing a movie by mistake.
• Changing your mind after starting playback.
• Device, browser, or internet compatibility issues.

3. Rental Period

Each movie rental is available for the rental period specified on the movie details or checkout page.

Once the rental period expires, access to the rented movie may automatically end. No refund will be provided because the movie was not watched before the rental period expired.

4. Duplicate or Failed Transactions

If you believe that you have been charged more than once for the same rental due to a technical or payment-processing error, please contact our support team.

We may investigate duplicate transactions and, where appropriate, process a correction or refund for a verified duplicate charge.

5. Technical Problems

If you experience a technical problem that prevents you from accessing a movie you have successfully rented, please contact our support team.

We may investigate the issue and, depending on the circumstances, provide an appropriate resolution such as restoring access or extending the rental period.

Technical issues do not automatically qualify for a refund.

6. Payment Gateway Issues

If your payment is unsuccessful but your bank or payment provider temporarily shows a debit, the amount may be reversed automatically by the payment provider according to its processing procedures.

Abuwa Cinema does not control the processing time for such reversals.

7. Contact Support

If you experience a problem with a rental or believe you have been incorrectly charged, please contact us with your account information and transaction details.

8. Policy Changes

Abuwa Cinema may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.